ITILv4 Foundation

​ITILv4 Foundation Fast Track

Course Description

The  ITILv4 Foundation course  provides  learners  an  extensive  introduction to the core concepts of ITIL 4. With the help of ITIL 4 concepts and terminology, group discussions, case study-based activities, and examples included in the course, you will acquire the ITIL 4 Foundation certification from the accredited training organization.

This  course  is  designed  to  provide  learners  an  extensive understanding of the ITIL 4 principles and to show how they can improve their work and the work of their organization as a whole with the ITIL 4 guidance. The course will inspire you to serve as a change champion by sharing and using what you have learned, and continue to learn, about ITIL 4 to lead and mentor others.


What would you learn:

- Organisations, service providers, service consumers and other stakeholders 

- —Value and value co-creation 

—- Products and services and Service relationships 

- Products and services

- Service relationships

- Outcome, costs and risks


At the end of the course, you will be able to:

- Understand the key concepts of ITIL service management.
- Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
- Understand the four dimensions of ITIL service management.
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
- Understand the key concepts of continual improvement.

 Examination Details: 

- Exam Duration: 60 minutes

- Format: Multiple Choice

- Number of Questions: 40

- Pass Score: 65% 

- Delivery: Online computer based

Course Student Material:

Students  will receive an ITIL Foundation classroom workbook containing all of  the presentation materials, course notes, case study and sample exams. 

ITILv4 Foundation Two-Day Fast Track
Date: 5~6 Oct 2019
Time: 09:30am - 5:30pm
Course fee:HKD 4,900 (Including Exam fee ) 

PDUs: 12

ITIL Expert

ITIL Expert Package – Capability Module

 ITIL Intermediate One-Day Fast Track (SO / OSA)

Course Description:ITIL  is comprised of five core publications: Service Strategy, Service  Design, Service Transition, Service Operations and Continual Service  Improvement, promoting alignment with the business as well as improving  operational efficiency. The official ITIL qualification scheme describes  two streams, the Service Lifecycle Stream and the Service Capability  stream.Both ITIL SO (Service Operation) Exam and IT OSA Exam are  part of the ITIL Intermediate certification (different stream). The  course prepares candidates to take the ITIL   Service Operation  Intermediate exam in just ONE day as well as providing valuable  knowledge that can be implemented in the workplace. Candidate should had  chosen either Capability Stream or Life Cycle Stream. Course and Learning Objectives: At the end of this course, you will learn:

  1. The concept of Service Operation and Service Management
  2. The role of Lifecycle and Operational activities (requirement and considerations)
  3. The Service Desk concept
  4. Managing Changes
  5. Challenges, Critical Success Factors and Risks
  6. The purpose, goal and objectives:

  • Event Management Process
  • Incident Management Process
  • Problem Management Process
  • Request Fulfillment Process
  • Access Management Process

Course Approach:Participants  will learn the principles and core elements of the Service Operation as  well as focusing on the processes & roles, activities and their  execution throughout the Service Lifecycle. An interactive approach is  used combining lecture, discussion and case study experience with pass  exam questions to prepare participants to pass the OSA and SO Exam. Course Student Material:Students  will receive an ITIL Operational Support & Analysis classroom  workbook containing all of the presentation materials, course notes,  case study and sample exams.Detail Topic Covered:

  1. Overall Case Study
  2. Event Management
  3. Service Desk
  4. Incident Management
  5. Problem Management
  6. Request Fulfillment
  7. Access Management
  8. Other Functions
  9. Technology and Implementation Considerations
  10. Activities, Processes and integration
  11. Challenges and Critical success factor and Risk

ITIL Intermediate One-Day Fast Track (SD/PPO)

Course Description:ITIL  is comprised of five core publications: Service Strategy, Service  Design, Service Transition, Service Operations and Continual Service  Improvement, promoting alignment with the business as well as improving  operational efficiency. The official ITIL qualification scheme describes  two streams, the Service Lifecycle Stream and the Service Capability  stream. Both ITIL SO (Service Design) Exam and IT PPO  (Planning, Protection and Optimization) Exam are part of the ITIL  Intermediate certification (different stream). The course prepares  candidates to take the ITIL SD/PPO Intermediate exam in just ONE day as  well as providing valuable knowledge that can be implemented in the  workplace. Candidate should had chosen either Capability Stream or Life  Cycle Stream.Course and Learning Objectives:At the end of this course, you will learn:The concept of Service Design and Service ManagementThe role of Lifecycle and Design activities Challenges, Critical Success Factors and RisksThe purpose, goal and objectives:

  • Design Coordination Process 
  • Service Level Management Process 
  • Service Catalogue Management Process 
  • Availablity, Capacity, Continuity and Information Security Process 
  • Supplier Management Process

Course Approach:Participants  will learn the principles and core elements of the Service Design as  well as focusing on the processes & roles, activities and their  execution throughout the Service Lifecycle. An interactive approach is  used combining lecture, discussion and case study experience with pass  exam questions to prepare participants to pass the SD and PPO Exam.Course Student Material:Students  will receive an ITIL SD/PPO classroom workbook containing all of the  presentation materials, course notes, case study and sample exams.Detail Topic Covered:

  • Overall Case Study 
  • Service Design processes 
  • Technology and Implementation Considerations 
  • Activities, Processes and integration 
  • Challenges and Critical success factor and Risks

ITIL Intermediate One-Day Fast Track (SOA)

Course Description:ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition,Service  Operations and Continual Service Improvement, promoting alignment with  the business as well as improving operational efficiency. The official  ITIL® qualification scheme describes two streams, the Service Lifecycle  Stream and the Service Capability stream.The Service Lifecycle  stream focuses on ITIL practices within the Service Lifecycle context.  The prime focus is the Lifecycle itself as well as the process and  practice elements used within it.The Service Capability stream is  for those who wish to obtain an in depth understanding of ITIL  processes and roles. Attention to the Service Lifecycle is illustrated  as part of the curriculum but the primary focus is the on the process  activities, execution and use throughout the Service Lifecycle.The ITIL® SOA (Service Offerings & Agreements) course is part of the ITIL® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Service Offerings & Agreements intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. 

Course and Learning Objectives:

• The purpose, goal and objectives of the Service Level Management (SLM) process• The concept of Service Management as a practice

• The functions & processes across the Lifecycle

• The Service Portfolio and its relationship with the Service Catalogue and Service Pipeline

• The purpose, goal and objectives of Service Catalog Management

• The purpose, goal and objectives of Demand Management

• The purpose, goal and objectives of Supplier Management

• The purpose, goal and objectives of Financial Management

• Technology Implementation considerations Course Approach:Participants will learn the principles and core elements of the Service Capability approach to ITService  Management as well as focusing on the processes & roles, activities  and their execution throughout the Service Lifecycle. An interactive  approach is used combining lecture, discussion and case study experience  to prepare participants for the ITIL Intermediate Service Offerings  & Agreements certification exam as well as providing valuable  practical knowledge that can be rapidly applied in the workplace.  Integrated case study deepens the participant's appreciation of how ITIL  best practices can be applied in order to improve IT performance.  Practical assignments are used throughout the course to enhance the  learning experience.Course Student Material:Students will  receive an ITIL SOA classroom workbook containing all of the  presentation materials, course notes, case study and sample exams. Concepts Covered:

  • INTRODUCTION
  • SERVICE PORTFOLIO MANAGEMENT
  • SERVICE CATALOG MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • DEMAND MANAGEMENT
  • SUPPLIER MANAGEMENT
  • FINANCIAL MANAGEMENT
  • BUSINESS RELATIONSHIP MANAGER
  • ROLES AND RESPONSIBILITIES
  • TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS

ITIL Intermediate One-Day Fast Track (RCV)

Course Description:ITIL  is comprised of five core publications: Service Strategy, Service  Design, Service Transition, Service Operations and Continual Service  Improvement, promoting alignment with the business as well as improving  operational efficiency. The official ITIL® qualification scheme  describes two streams, the Service Lifecycle Stream and the Service  Capability stream.The Service Lifecycle stream focuses on ITIL  practices within the Service Lifecycle context. The prime focus is the  Lifecycle itself as well as the process and practice elements used  within it. The Service Capability stream is for those who wish to obtain  an in depth understanding of ITIL processes and roles. Attention to the  Service Lifecycle is illustrated as part of the curriculum but the  primary focus is the on the process activities, execution and use  throughout the Service Lifecycle. The ITIL® RCV (Release, Control &  Validation) course is part of the ITIL® Intermediate Capability  certification stream. The course prepares candidates to take the ITIL®  Release, Control & Validation intermediate exam as well as providing  valuable knowledge that can be implemented in the workplace. 

Course and Learning Objectives:At the end of this course, you will learn:

• The concept of Service Management as a practice

• The purpose, goal and objectives of the Change Management Process

• The purpose of the SACM process and the goal of Configuration Management

•  The use of a Configuration Management System (CMS), and its major  components, in supporting the effective execution of SACM process

• The purpose, goal, objectives and scope of the RDM process

• The purpose, goal and objectives of the SVT process

• The purpose, goal, objectives and scope of the KM process

• The purpose, goal, objectives and scope of the Service Evaluation process

• The purpose and scope of the Request Fulfillment process Course Approach:Participants will learn the principles and core elements of the Service Capability approach to ITService  Management as well as focusing on the processes & roles, activities  and their execution throughout the Service Lifecycle. An interactive  approach is used combining lecture, discussion and case study experience  to prepare participants for the ITIL Intermediate Release, Control  & Validation certification exam as well as providing valuable  practical knowledge that can be rapidly applied in the workplace.  Integrated case study deepens the participant's appreciation of how ITIL  best practices can be applied in order to improve IT performance.  Practical assignments are used throughout the course to enhance the  learning experience.Course Student Material:Students will  receive an ITIL RCV classroom workbook containing all of the  presentation materials, course notes, case study and sample exams. Concepts Covered:

  • COURSE INTRODUCTION
  • CHANGE MANAGEMENT
  • SERVICE ASSET AND CONFIGURATION MANAGEMENT
  • RELEASE AND DEPLOYMENT MANAGEMENT
  • SERVICE VALIDATION AND TESTING
  • KNOWLEDGE MANAGEMENT
  • SERVICE EVALUATION
  • REQUEST FULFILLMENT
  • ROLES AND RESPONSIBILITIES
  • TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS

ITIL Intermediate One-Day Fast Track (MALC)
 

Course Description:ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition,Service  Operations and Continual Service Improvement, promoting alignment with  the business as well as improving operational efficiency. The official  ITIL® qualification scheme describes two streams, the Service Lifecycle  Stream and the Service Capability stream. The Service Lifecycle stream  focuses on ITIL practices within the Service Lifecycle context. The  prime focus is the Lifecycle itself as well as the process and practice  elements used within it. The Service Capability stream is for those who  wish to obtain an in depth understanding of ITIL processes and roles.  Attention to the Service Lifecycle is illustrated as part of the  curriculum but the primary focus is the on the process activities,  execution and use throughout the Service Lifecycle. The ITIL® MALC  (Managing Across the Lifecycle) course offers candidates the ability to  achieve the ITIL Expert certification upon passing the ITIL Managing  Across the Lifecycle exam. The course prepares candidates to take the  ITIL® Managing Across the Lifecycle Intermediate exam as well as  providing valuable knowledge that can be implemented in the workplace.  This certification completes the ITIL Intermediate Lifecycle and  Capability streams by focusing on the knowledge required to implement  and manage the necessary skills associated with the use of the Service  Lifecycle. 

Course and Learning Objectives:

• Managing the planning and Implementation of IT Service Management

• Lifecycle positioning and transition

• How to achieve business value with people, process and function

• Challenges, Critical Success Factors and risks to service management

• Risk Management

• Lifecycle project assessment

• Management of strategic change

• Understanding complementary industry guidance

Course Approach:Participants will learn to implement, manage and improve Service Management according toITIL  best Practices. An interactive approach is used combining lecture,  discussion and case study experience to prepare participants for the  ITIL Intermediate Managing Across the Lifecycle certification exam as  well as providing valuable practical knowledge that can be rapidly  applied in the workplace. Integrated case study deepens the  participant's appreciation of how ITIL best practices can be applied in  order to improve IT performance. Practical assignments are used  throughout the course to enhance the learning experienceCourse Student Material:Students  will receive an ITIL MALC classroom workbook containing all of the  presentation materials, course notes, case study and sample exams. 

Concepts Covered:

  • COURSE INTRODUCTION
  • MANAGEMENT OF STRATEGIC CHANGE (MOC)
  • RISK MANAGEMENT
  • PLANNING AND IMPLEMENTING
  • UNDERSTANDING ORGANIZATIONAL
  • CHALLENGES
  • SERVICE ASSESSMENT
  • UNDERSTANDING COMPLEMENTARY INDUSTRY GUIDANCE AND TOOL STRATEGIES
  • EXAM PREPARATION

Course Details and fee:

 ITIL Intermediate One-Day Fast Track (SO / OSA)
Date:  15 Sep 2018
Time: 9:30am - 5:30pm
Course fee: 9,500 (Including Exam fee )

ITIL Intermediate One-Day Fast Track (SD/PPO)
Date: 22 Sep 2018
Time: 9:30am - 5:30pm
Course fee: 9,500 (Including Exam fee )

ITIL Intermediate One-Day Fast Track (SOA)
Date: 29 Sep 2018
Time: 9:30am - 5:30pm
Course fee: 9,500 (Including Exam fee ) 

ITIL Intermediate One-Day Fast Track (RCV)
Date: 6 Oct 2018
Time: 9:30am - 5:30pm
Course fee: 9,500 (Including Exam fee )

ITIL Intermediate One-Day Fast Track (MALC)
Date: 13 Oct 2018
Time:9:30am - 5:30pm
Course fee: 9,500 (Including Exam fee )