ITILv4

ITILv4 Foundation

ITILv4 Foundation Fast Track

Course Description

The ITILv4 Foundation course provides learners an extensive introduction to the core concepts of ITIL 4. With the help of ITIL 4 concepts and terminology, group discussions, case study-based activities, and examples included in the course, you will acquire the ITIL 4 Foundation certification from the accredited training organization.

This course is designed to provide learners an extensive understanding of the ITIL 4 principles and to show how they can improve their work and the work of their organization as a whole with the ITIL 4 guidance. The course will inspire you to serve as a change champion by sharing and using what you have learned, and continue to learn, about ITIL 4 to lead and mentor others.

What would you learn:

- Organisations, service providers, service consumers and other stakeholders

- Value and value co-creation

- Products and services and Service relationships

- Products and services

- Service relationships

- Outcome, costs and risks

At the end of the course, you will be able to:

- Understand the key concepts of ITIL service management.
- Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
- Understand the four dimensions of ITIL service management.
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
- Understand the key concepts of continual improvement.

Examination Details:

- Exam Duration: 60 minutes

- Format: Multiple Choice

- Number of Questions: 40

- Pass Score: 65%

- Delivery: Online computer based

Course Student Material:

Students will receive an ITIL Foundation classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

ITIL ® 4 Managing Professional Transition

ONLY IN 2020

For candidates who have already invested in ITIL v3, the ITIL 4 Managing Professional Transition module provides a straight-forward transition path across to ITIL 4.

The Transition module enables candidates to gain the up-to-date skills and knowledge needed to navigate the digital service economy, whilst recognising their previous achievements. It consists of a mandatory 5-day training and exam at the end of the course. Successful candidates are awarded the ITIL 4 Managing Professional designation.

What is that?

The Transition module covers the key concepts introduced in ITIL 4 Foundation, as well as important elements of the below modules from ITIL 4 Managing Professional:

· ITIL 4 Specialist Create, Deliver and Support

· ITIL 4 Specialist Drive Stakeholder Value

· ITIL 4 Specialist High Velocity IT

· ITIL 4 Strategist Direct Plan and Improve.

To qualify for the transition module, candidates need to hold ITIL v3 Expert or a minimum of 17 credits from ITIL v3 qualifications.

What is the difference between ITIL v3 and v4?

ITIL V3, also known as ITIL 2011, is the most current version before V4. Apart from bringing Business Relationship Management (BRM) process, this version did not provide many changes. V3 was simple to read and with lots of inconsistencies removed. ITIL 4 focuses more on the concepts of outcomes, risks, costs, and value.

Description:

This Managing Transition course is only available to ITIL v3 Experts or any individual with a minimum of 17 ITIL v3 credits.

The course content provides a holistic picture of the critical learning points and knowledge IT management professionals require on key organisational and business topics related to ITIL 4's new service value system (SVS) and its multiple components. The agenda includes:

A review of the main differences between ITIL v3’s five-stage lifecycle IT service management model and its 26 processes and functions, compared to ITIL 4’s service value system model and its 34 practices
A review of the SVS model and its components: the service value chain, seven guiding principles, four business dimensions, governance, continual improvement, and a review of ITIL 4’s 34 practices, which are grouped into three operational streams (general management, service management, and technical management)
Key concepts and teachings from the three ITIL 4 advanced IT Specialist courses: Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT
Key concepts and teachings from the ITIL Strategist advanced book and course – "Direct, Plan & Improve"
A review and ample discussion of the examinable agenda items, at the end of each module
Practice exams and ample opportunity to reinforce the key concepts needed for the exam
High quality add-ons, including “how-tos” based on real-life examples from the best ITIL trainers in the world (yes, it’s really true and we’re proud of it!)

What will you learn in our course:

1. Introduction to ITIL® 4 Managing Professional Transition
1.1. Structure
1.2. Learning outcomes
1.3. Purpose
1.4. Examination

2. Bloom’s levels (BL)
2.1. BL2
2.2. BL3

3. Quoted ITIL® text from publications

4. Foundation
4.1. Understand the key concepts of service management [Syllabus Reference: Foundation 1, BL2]
4.2. Understand how the ITIL® guiding principles can help an organization adopt and adapt service management [Syllabus Reference: Foundation 2, BL2]
4.3. Understand the four dimensions of service management [Syllabus Reference: Foundation 3, BL2]
4.4. Understand the purpose and components of the ITIL® service value system (SVS) [Syllabus Reference: Foundation 4, BL2]
4.5. Understand the activities of the service value chain, and how they interconnect [Syllabus Reference: Foundation 5, BL2]

5. Create, Deliver and Support (CDS)
5.1. Understand how to plan and build a service value stream to create, deliver, and support services [Syllabus Reference: CDS 1, BL2 + BL3]
5.2. Know how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and value streams [Syllabus Reference: CDS 2, BL3]
5.3. Know how to create, deliver and support services [Syllabus Reference: CDS 3, BL3]

6. Drive Stakeholder Value (DSV)
6.1. Understand how customer journeys are designed [Syllabus Reference: DSV 1, BL2]
6.2. Know how to foster stakeholder relationship [Syllabus Reference: DSV 3, BL2 + BL3]
6.3. Know how to shape demand and define service offerings [Syllabus Reference: DSV 4, BL2]
6.4. Know how to onboard and offboard customers and users [Syllabus Reference: DSV 6, BL2 + BL3]
6.5. Know how to act together to ensure continual value co-creation (service consumption / provisioning) [Syllabus Reference: DSV 7, BL2]
6.6. Know how to realise and validate service value [Syllabus Reference: DSV 8, BL2 + BL3]

7. High Velocity IT (HVIT)
7.1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT [Syllabus Reference: HVIT 1, BL2]
7.2. Understand the digital product lifecycle in terms of the ITIL® ‘operating model’ [Syllabus Reference: HVIT 2, BL2]
7.3. Understand the importance of the ITIL® Guiding Principles and other fundamental concepts for delivering high velocity IT [Syllabus Reference: HVIT 3, BL2 + BL3]

8. Direct, Plan and Improve (DPI)
8.1. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context [Syllabus Reference: DPI 2, BL3]
8.2. Understand the role of GRC and know how to integrate the principles and methods into the service value system [Syllabus Reference: DPI 3, BL2 + BL3]
8.3. Know how to ensure that controls are sufficient, but not excessive [Syllabus Reference: DPI 3.3, BL3]

8.4. Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement [Syllabus Reference: DPI 5, BL2 + BL3]